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FREQUENTLY ASKED QUESTIONS
You have to know
5 most common questions about floor plans
Online payment via Paypal or international credit cards.
If you buy credits on our website, you can use it to place your new orders. After providing information about your project in “Order detail”. In the final step “ Check out”, please click on the button “ Wallet”. Then click “PLACE ORDER“.
Yes, we can create floor plan from 360-degree tours But we don’t support dimensions.
We build reviews and comments to help you clearly communicate your project. You can share with us if you want to adjust something in your project. You can use the “fix request” feature to request an adjustment for delivered works. In case you forget to put the ” project note” you can send the request along with your order number to us via email support@home3ds.com, we will promptly update it to your project. We can redo changes such as adjusting measurements, moving views, adding text labels for free. Please note that if you require a design change, additional charges may apply. In case you require additional changes after the final version is produced, additional fees will be determined based on the changes you request.
Deliverables will be shared in your account’s dashboard or your email. Processed products will be updated in the dashboard for you to review and be ready to download once you are consent and approve it.
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